Reschedule & Cancellation Fee Policy for Recurring Services
If you need to reschedule, we request 72 hours’ notice to give us an opportunity to fill the spot with another job. There is no fee assessed with a 72-hour notice. If you reschedule with less than 72-hour notice, we assess a $100 cancellation fee.
Cancel a Confirmed Appointment:
If you need to cancel, we request 72 hours’ notice to give us an opportunity to fill the spot. There is no fee assessed with 72-hour notice. When you cancel less than 72-hour notice we assess a cancellation fee of $100 or 20% of the estimated job, whichever is greater.
No Show/Missed Appointment:
If our technician arrives at the jobsite and is turned away from a confirmed appointment or cannot perform the work because your representative is not available or did not give proper notice to occupants, we will assess a cancellation fee of $100 or 20%of the estimated job, whichever is greater.
How to Reschedule or cancel your Appointment:
With 72-hour notice: email to firstname.lastname@example.org with subject line: reschedule or cancel my appointment @(insert address). Email assures both parties that the request got to the correct party on time. Please include your call-back number! Our scheduler will respond to your email asap by phone and will confirm with an email.
Without 72-hour notice: This job has already been dispatched to the field technician. To pull the job TEXT 503-307-8823 with subject reschedule@(insert address) or cancel my appointment@ (insert address). Our Manager on Duty will call you asap to confirm and will send an email with your receipt for the cancelation fee.
Payment of Cancellation Fee:
Our cancellation fee is due and payable immediately. We cannot schedule your work until outstanding invoices have been paid.
Fees: Reschedule with 72-hour notice, no fee.
Cancel with 72-hour notice, no fee.
Reschedule less than 72-hour notice, $100 fee.
Cancel less than 72-hour notice, $100 or 20% (whichever is greater).
No Show/Missed Appointment, $100 or 20% (whichever is greater)
Waiver of Cancellation Fee:
There are events that are beyond your control, we understand: COVID positive in the building, other contagious epidemic in the building, emergency closure, dangerous weather. If you feel a waiver of the fee is appropriate, our Manager on Duty is the person to talk to. Waiver must be confirmed by email to be valid.
Manager on Duty Phone/Text: 503-307-8823
Cancellation Policy IN PORTLAND OR AND VANCOUVER WA
Serving Customers in the Portland OR And Vancouver WA Areas: